Terms and conditions

PAYMENT

Match Set Love accepts secure payment via:

• PAYPAL

• DIRECT BANK TRANSFER – to my account


SHIPPING

PROCESSING TIME

The time I need to prepare an order for shipping varies. Normally it is between 1-3 working days. If it is a really big order and you need it in a hurry, please contact me first so that I can confirm if your request can be fulfilled.

SHIPPING
The service provider used is PostNL.
On all products there are a normal post OR registered post fee option.
If you choose the normal post fee option, the order CAN NOT be tracked or replaced/refunded if lost, therefore I strongly advised to choose the registered post fee option especially if you are located outside the Netherlands and Europe Zone 1.

PROOF OF POSTING/RETURNS
For your own protection, you are strongly advised to obtain a proof of posting when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

CUSTOMS AND DUTIES FEES

Buyers are responsible for any customs or duties fees that may apply. Sellers aren’t responsible for delays due to customs.

DIGITAL DOWNLOADS

Your files will be available to download once payment is confirmed.

More information on the process can be found here: Downloading digital items.


REFUNDS AND EXCHANGES

I GLADLY ACCEPT RETURNS AND EXCHANGES

Just contact me within: 14 days of delivery.

Ship returns back to me within: 30 days of delivery.

The product needs to be unused and in its original state.

I DON’T ACCEPT CANCELLATIONS

But please contact me if you have any problems with your order.

THE FOLLOWING ITEMS CAN’T BE RETURNED

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalized orders

• Digital downloads

• Items on sale


CONDITIONS OF RETURN

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.


ADDITIONAL POLICIES AND FAQs

I will only use your shipping and billing address, and contact information.

• To communicate with you about your order

• To fulfill your order

• For legal reasons (like paying taxes)


DIGITAL FILES – TERMS OF USE

You can download the image and print yourself at home or print at a print shop near you.

• Please note that the colors you see on the screen may slightly differ from what the printed item looks like. What you see online is a close representation but may possibly vary based on your monitor and printer quality.

• Please note that no physical item will be shipped/mailed.

• You can resize the file as you would do with a normal jpg file.

• You can print the file as many times as needed for personal use or as a gift for someone you like.

• All the listings are only for personal use! You can not share or sell the digital file or the printed copy!

• Files may not be used in any website, banner, blog, logo.

Copyright of artwork remains with Match Set Love and does NOT transfer with purchase.